Tech Support

Technical Support & Help Desk

A Technology Help Desk will be available from 7:30 to 9:30 a.m., Monday through Friday, at Mars Area Middle School. Mars Area School District will have several IT staff members on hand at the Technology Help Desk to answer any questions and to address technical issues.

Every effort will be made to repair or replace the laptop in a timely fashion. Services provided include the following:

Hardware or software support/maintenance and repairs
User account support
Operating system and software support
Updates
Warranty repairs
Basic troubleshooting
Loaner Devices

Maintenance Fee

Hardware Warranty Damage:

Parents/Students shall be held financially responsible for damage or loss of the Device.

Lost or Stolen laptop ($250.00)
Replacement carry cases ($15.00)
Replacement skins ($2.50)
Power bricks ($55.00)

Incidents of damages must be reported to the Middle School's main office on the day that the damage occurs. Students should be prepared to provide the following information when reporting damage:

Date of incident
Complete details of incident

Theft:

Thefts must be immediately reported to the school principal or his/her designee. The District will work with the police department to report all model, asset, and serial numbers of stolen or lost laptops.

Parent Liability:

The parent/guardian, or adult student will be responsible for compensating the school district for any losses, costs or damages, in accordance with District policy.